Thread: told me there is no 3D what does it mean ?

hi my first time to post this.

i m not beginner.

actually this is my friend request.

i can send him/her to here but it is not good idea since his problem is related to facebook and the game zynga
im sure you have heard this before...

i have put him/her thru about installing adobe flash player and browser to a good stable version...
but so far nothing is loading to his game....

until this problem i identified to his last conversations before he/she went to go bed at 1 am...

he/she told me that the message told him there is no 3D i asked please give me full message but he/she didnt give me back because he/she had to go bed.

he/she will be back tomorrow to talk to me.

i thought 3D it might be java problem...

because in the beginning i asked him/her about versions of browser and adobe flash player and java ...
he/she cant find java versions i told him to go .... the link i gave him to get scanned by java site about java version.
it told him : We are unable to verify if Java is currently installed and enabled in your browser.
See the troubleshooting FAQ.

could this be related to 3D ?

i could take advice what to do in the list of things before he/she can finish things.

see the message in your private message

Yeah i know about zynga support and facebook support.
but i help people in zynga support when zynga support are busy ignoring people scream for need of help.
some are having issues for 3 days and week and months they didnt help thoses.
thats why i want to help them.
this person today came on zynga support for help so i helped it.
i know how to solve but sometimes it is hard one of them... like this one no 3D after installing firefox when he/she did have problem on google chrom and internet explorer. the game cant load at all.
after he/she download and install firefox i told him/her to download firefox to see if it solved or not.
and it did not.
after many steps then a fews steps left to rule out i suspected his/her java is not working.
because when he/she tried to go java for to find out what version he/she does have on his pc or laptop.
because i told him/her what version java is and he/she cant find out how to find java version
i told him to go that site i gave him the link Verify Java Version
and he got a error message : we are unable to verify your java version... .
and told him other link again to enable java
he told me java is enabled.
and steps later on...
when he/she told me about: no 3D
i say : no 3D ? then i ask myself hmmmm
could be video driver issues or no java installed or ......
could adobe flash player work without java installed ?
that s what brought me here to ask that.

i have replied but the message said i have to wait for moderator to accept my posting thread ...
it is been 7 days now ? what happened to last message i posted go dissapear ? no warning at all ?

thank you
i wrote lots of letters and hate to repeat again. [phew]